This is a list of known issues and fixes to them! Please refer to this if you are experiencing issues, or before reporting a bug to us or asking questions about errors. Thank you!
Hard Refresh:
Windows: Ctrl + Shift + R or Ctrl + F5
Mac OS: Cmd + Shift + R
Mobile: Clear your site data from the past hour. This will not log you out of anything.
Most common errors
I got an error trying to update credits on an image
The site is expecting an image update when you hit the save button. Reupload the image at the same time as uploading the credits, it’ll work then!
I got an error trying to upload a GIF as a profile picture.
This is a false error. It will have worked despite the error. Hard refresh to view it!
I got an error trying to upload a piece to the gallery
Your image is probably too large. Ensure it is under 3MB and try again.
Other issues
An image won’t update when I reupload it
If you uploaded a new image and it doesn’t give you an error, it worked! The old image is still cached in your browser. You will need to preform a hard refresh if you wish to view it on your end, but the new image will likely be visible to staff regardless.
I cannot comment or upload an image on mobile
Find “request desktop site” in your browser’s settings. Enable it and it will work!
My daily rewards gave me a strange message
If you are getting the message that your rewards have already been granted, check both your inventory and currency logs. It’s likely you accidentally requested it twice. If you received the message that you received nothing, or a blank message on what you recieved, this is intentional, and means you got an unlucky roll!
Event-specific
Exploring an encounter area used too much energy
You clicked on the encounter area too many times! Be sure to only click the area once, as a point will be consumed each time you enter it even if you do not do the encounter. Energy lost this way unfortunately cannot be re-granted.
I received multiple of a scavenger hunt prize
You likely clicked the claim button too many times too quickly. Please notify a staff member and the duplicate will be removed!